Shipping & Returns

Shipping

We offer free shipping and returns to anywhere in the US, and require a signature upon delivery of your garment(s). 

Shipping and returns outside of the US is subject to standard shipping rates for delivery within 7-10 business days.

Returns

While we hope that your item fits perfectly, we understand if you need to return it. We have a 15-day return policy for returns in the US, which means you have 15 days after receiving your item to request a return. For returns outside of the US, you have 30 days after receiving your item to request a return. In order to be eligible for a return, your item must meet the following guidelines:

  1. Your item must be in the same condition that you received it, unworn and unused.
  2. Your item must have the original tags intact.
  3. Your item must be in its original packaging.
  4. Receipt or proof of purchase will be required.

To start a return, the following will be required:

  1. Contact us at customerservice@moonlitfinerie.com.
  2. We will forward you a prepaid shipping label within 48 business hours to the email address provided, as well as instructions on how and where to send your package.
  3. Return the item within 10 days of receiving the prepaid shipping label.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@moonlitfinerie.com.

Damages and order issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Cost of garments will be refunded minus the cost of return shipping.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@moonlitfinerie.com.